Rider Basics & Rules

Basic Rider Rules

• Follow the bus driver’s instructions
• No lewd or lascivious behavior
• Any food or beverages brought on board must remain in closed container
• No smoking
• Folding bikes are allowed on all Fixed Routes CCRTA buses at all times if they’re completely folded.
• Motorized bicycles, scooters, and vehicles are not allowed (only permitted ADA Vehicles are exempt) on CCRTA buses at any time.
• Electronic/Electric bicycles can be placed on the bicycle rack on the front of the bus if the battery is removed. Wheels [standard size] must fit and be able to be secured in the rack.
• No vandalism (in the case of vandalism by a minor, parents will be held financially liable)
• No harassing
• No foul play
• No profanity
• No fighting
• No hazing
• Voices shall be kept to a low volume
• Boarding and disembarking shall be conducted in an orderly fashion
• Seats shall be relinquished to handicapped and wheelchair patrons
• All hands, feet, arms, legs, and heads shall remain inside the vehicle and within the owners personal space
• Use of mobile or music devices without headphones is prohibited
• Appropriate attire is required while riding on CCRTA buses
• Any behavior not listed above that is considered inappropriate will not be tolerated
• On our fixed route buses, children brought on board in strollers must be securely held in the lap of the adult and the stroller folded and stored out of the aisle
• Children 12 and over are allowed to ride without the accompaniment of an adult (11 years and under must be accompanied by an adult or older sibling)

Pets & Service Animals

• Pets are not allowed unless in a secure carrier.
• Service Animals are allowed on CCRTA buses during all hours of operation and are to be kept under control at all times. No certification is required, nor is the animal expected to wear a special harness, scarf or other identifying marking.

Reasonable Accommodations

Reasonable accommodations for passengers who request them may be used unless CCRTA demonstrates that the making of the modification would fundamentally alter the nature of the service, program or activity. For example, CCRTA has a no eating or drinking on the bus policy, however the modification in the policy would allow an individual who has a medical condition who needs to eat on a particular schedule. Customers requesting an accommodation should notify CCRTA in advance whenever possible but in the event that a decision is needed immediately, they should request from the driver an accommodation who will obtain guidance from a dispatcher or Supervisor when necessary

Lost & Found

If you left personal property on a Cape Cod RTA bus, please call (508) 385-1430 ext. 116. All passenger Lost and Found items will be held in our South Dennis Office for 30 days before disposal. Cape Cod RTA is not responsible for lost or stolen items.

South Dennis Transportation Yard
40 American Way
South Dennis, MA 02660

Lost and Found service is available Mon – Sat from 8AM – 4PM.