Rider rules

• Be ready early. Passengers are required to be ready for pick-up at the time of booking.
• Accessibility for passengers with disabilities. Passengers may be asked to move to another seat to accommodate a disabled passenger.
• Wear a seatbelt. For your safety, please fasten your seat belt while riding.
• Car seats & booster seats. Infants and small children must sit in federally approved child passenger restraints until they are at least eight years old or at least 57 inches tall.
• Rider behavior. Eating, drinking, smoking, using devices with audible external speakers, disruptive behavior toward drivers or other passengers, or damaging CCRTA vehicles or property are all prohibited.

Accessibility

Drivers will assist you to and from the first-floor outside door of your house or apartment complex, but are not permitted to enter your home.

All wheelchair passengers must make sure that their pick-up and drop-off locations are wheelchair accessible.

Customers needing help with the app, or who would like to book over the phone, can call SmartACCESS.

Holidays — no service

SmartDART does not operate on these holidays:

• New Year’s Day
• Martin Luther King Jr. Day
• Presidents’ Day
• Patriots’ Day
• Memorial Day
• Independence Day
• Labor Day
• Columbus Day
• Veterans Day
• Thanksgiving
• Christmas Day